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Policies and Financial Assistance

As part of our commitment to care and to for serve the needs of the community, University of Michigan Health-West is proud to offer options to help pay for care.

If you have questions about any of these programs, please call a Patient Representative at 616.252.7110 or 800.968.0051.

Financial Assistance Program

Basic, medically necessary hospital services may be available at a discount or no charge if you are eligible under our Financial Assistance Eligibility Policy.

Billing Frequently Asked Questions

CarePayment Program

CarePayment provides an option to traditional payment methods of cash, check or credit card and helps you create a plan that better suits your budget.

There’s no approval or application process. The CarePayment program is available to all patients 18 years of age and older with a valid social security number, regardless of employment or credit history. The program allows:

  • Zero percent fixed-interest rate for the life of the account
  • Ability to pay your balance over a 25-month period
  • Low minimum monthly payments: 4 percent of your highest balance or $25, whichever is greater
  • Consolidation of multiple balances into one monthly payment

Once your balance is set up on the CarePayment program, you can make your monthly payments directly via mail, phone or online at no charge. You’ll receive a special CarePayment card and can add additional charges to your account as long as you are current with your monthly payments.

Billing & Collection Policy

Download a copy of our Billing and Collection Policy