Prudence Castine
Prudence brings a global perspective to the Patient Family Advisory Council. Originally from Australia, she lived in in Japan and Poland during high school before earning a bachelor’s degree in education from Macquarie University in Sydney in 2013.
She moved to the United States and married, and today works with her husband in the family business, managing employees and serving customers.
As a UM Health-West patient since 2017, she enjoys serving on the PFAC as a way to connect with the organization, share her experiences as a patient and give back to the community. Prudence appreciates the opportunity to learn about health care in the United States while offering her perspective on how UM Health-West serves its patients.
Kim McIntosh-Lopez
Kim comes from a strong customer service background and worked in banking, pharmacy and retail. She enjoys helping people and is currently a caregiver to family members.
With her caregiver role, Kim spends a lot of time in the hospital and believes that experience contributes to the PFAC team. She is able to view things from the side of the patient, caregiver, family member and visitor and has interactions with various providers.
Kim joined the PFAC to help bridge the gap of perspective and need between all these group and create a better care experience for all involved.
Terre Ann Michalski
Terre Ann has been in the financial industry for many years. Starting in the banking industry and currently in the insurance industry. She works at New York Life Insurance Company as office coordinator.
Terre Ann has been a patient of University of Michigan Health-West and wanted to join the PFAC to be a voice and share the good and what needs improvement. She feels her experience can bring a different view to the team.
The PFAC has given Terre Ann a new perspective of the organization. She thinks it is interesting to learn how things work and the why behind what is done.
Sandra Muthyala
Sandra’s journey spans continents and cultures; born in Uruguay, she pursued her passion for ministry in the United States before serving as a missionary in India for 15 years with her husband.
As a wife and mother of two young adults, Sandra’s commitment to family extends to her community where she serves as an interpreter, translator, financial counselor and advancement director in healthcare.
Her involvement in the Patient and Family Advisory Council (PFAC) was sparked by an invitation from a friend, yet it became a platform for Sandra to merge her global perspective, bilingual skills, and passion for serving diverse cultures. Through PFAC, Sandra has found a new lens to view UM Health-West, channeling her experiences to advocate for patients and contribute meaningfully to the healthcare community.
Mikisha Plesco
Mikisha Plesco has 24 years of healthcare experience, primarily in the nonprofit sector and holds a master’s degree in public health with certifications as a birth and postpartum doula, lactation consultant, infection prevention, and is licensed as a nursing home administrator.
She is dedicated to community and family advocacy and is committed to continuous learning. Joining UM Health West’s Patient & Family Advisory Council (PFAC) was sparked by a transformative presentation experience, igniting her passion for the group’s impactful work and consideration for collective voices.
Her most proud roles are as a mother of a young daughter and wife to her husband of nine years.
Laureen Robinson
Laureen is a former healthcare worker with decades of experience. She earned a degree in radiologic technology from Ferris State University and spent years as an X-ray and CAT scan technician and medical assistant at Butterworth and Blodgett hospitals in Grand Rapids, Grand Valley Health Plan and Three Rivers Health.
Her motivation to join PFAC stems from personal healthcare experiences at Strong Memorial Medical Center, Cleveland Clinic and Rush Medical Center. She looks forward to using her unique perspective to advocate for patient rights, ensuring they are heard and respected, and improving patient care and safety.
Janice Rosochacki
Janice (Jan) Rosochacki brings a wealth of experience to the Patient Family Advisory Council, having retired after 33 years with the State of Michigan. Her career focused on public health and veterans services, including roles with Children’s Special Health Care Services and the Grand Rapids Home for Veterans.
Jan holds a Bachelor of Arts in healthcare administration from Ferris State University, with a focus on long-term care. A lifelong volunteer inspired by her family’s commitment to community service, she has supported organizations including WGVU, the VFW Auxiliary, and Wyoming and Grandville public schools. Through her involvement with PFAC, Jan is passionate about bridging the gap between patients and providers and helping others navigate today’s complex healthcare system.
Jan Talsma
Jan holds a degree in Social Work, Psychology and Sociology from WMU. She worked as a chiropractic/kinesiologist assistant and managed the office. She owned and managed a book and craft shop, was a choir director for 35 years and raised her two children after her husband’s premature death.
With all her life experience, Jan is a very organized and prepared person and believe she will be an asset to the PFAC.
She has always been partial to University of Michigan Health-West as both a patient and visitor and joining the PFAC has given her the opportunity to become involved in making the hospital a better place. PFAC has also helped Jan grow as a person by working with other members and patients.