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Meet the UM Health-West Hospital PFAC

Gary Adrianson

Gary taught junior and senior high school for 31 years. He not only taught chemistry, physics and math, but coached bowling, softball, baseball and volleyball. He and his wife also ran a preschool for 12 years.

Gary was the vice president for the greater Grand Rapids Junior Bowling association and served on the Georgetown Little League board. He has also volunteer at University of Michigan Health-West for 12 years, working in food service and patient discharge.

He was asked to join the PFAC and has learned to understand the flow of the hospital better. He feels that the PFAC works to make the environment of the hospital a better place for both patients and staff and thinks it is the most worthwhile committee he has ever served on.


Prudence Castine

Prudence brings a global perspective to the Patient Family Advisory Council. Originally from Australia, she lived in in Japan and Poland during high school before earning a bachelor’s degree in education from Macquarie University in Sydney in 2013.

She moved to the United States and married, and today works with her husband in the family business, managing employees and serving customers.

As a UM Health-West patient since 2017, she enjoys serving on the PFAC as a way to connect with the organization, share her experiences as a patient and give back to the community. Prudence appreciates the opportunity to learn about health care in the United States while offering her perspective on how UM Health-West serves its patients.


Gerri Goulet

With a background in sales, insurance and the legal industry, Gerri recognizes the value of effective communication and cultural understanding – a belief reinforced by her experience as a tutor in an English as a Second Language program.

She sees the PFAC as an opportunity to give back, by sharing the level of trust she developed through years of excellent experiences with UM Health-West caregivers. As someone versed in medical terminology and social issues, she believes good communication is essential to put patients and families at ease during difficult situations.

Gerri is grateful for the confidence instilled by her relationships with UM Health-West caregivers and she wants to help others understand the services, dedication and excellent care available to them.


Kim McIntosh-Lopez

Kim comes from a strong customer service background and worked in banking, pharmacy and retail. She enjoys helping people and is currently a caregiver to family members.

With her caregiver role, Kim spends a lot of time in the hospital and believes that experience contributes to the PFAC team. She is able to view things from the side of the patient, caregiver, family member and visitor and has interactions with various providers.

Kim joined the PFAC to help bridge the gap of perspective and need between all these group and create a better care experience for all involved.


Jan Talsma

Jan worked as a chiropractic/kinesiologist assistant and managed the office. She owned and managed a book and craft shop, was a choir director for 35 years and raised her two children after her husbands premature death.

With all her life experience, Jan is a very organized and prepared person and believe she will be an asset to the PFAC.

She has always been partial to University of Michigan Health-West as both a patient and visitor and joining the PFAC has given her the opportunity to become involved in making the hospital a better place. PFAC has also helped Jan grow as a person by working with other members and patients.


William Wilson

A U.S. Marine Veteran and Aquinas College graduate, William honed his customer service skills in a 36-year career at Lake Michigan Credit Union. He believes in applying that same focus at UM Health-West to make sure each patient is valued.

After his discharge from the Marines in 1969, he married his wife of 50 years, also an Aquinas graduate, and they raised two sons. While volunteering at UM Health-West, he saw opportunities to put patients more at ease and improve their experience. The PFAC provides a forum to discuss these enhancements.

William has served for two years on the PFAC and appreciates that his ideas are given serious consideration. Every discussion puts a focus is on the patients and their experience.