Skip to Main Content

Passionate about the Health and Well-being of our Patients and Communities

At UM Health-West, we’re passionate about providing the best total health care experience for our patients, physicians, staff and our communities.  We express this commitment every day by offering high-quality, personalized care, access to a full range of services across the health care system, and collaboration between patients, our staff members and others. Our guiding principles are “The UM Health-West Way.”

The UM Health-West Way means going beyond the science of medicine. It’s smiling at patients, helping someone find his way, comforting those in sorrow and respecting people’s feelings. It’s listening to each other, lending a helping hand to our co-workers and being aware of how our organization impacts our neighbors. It’s all the little things that make the difference between a good experience and the best experience. As part of The UM Health-West Way, our team members are expected to follow guidelines we call the Best Practice Standards. Click here to learn more.


We are relentlessly advancing health to serve West Michigan.


Our innovations change care. Our care changes lives.


WE WILL TREAT everyone with dignity, kindness and respect, promoting the well-being of self and others.

WE WILL PROMOTE a culture of creativity, flexibility and curiosity that inspires new ideas and ways of thinking, behaving and improving the world.

WE WILL FOSTER an environment where every individual has a sense of belonging, a voice that is heard and the opportunity to achieve and thrive.

WE WILL ADHERE to the highest ethical standard, demonstrating courage, truth and transparency in our words and actions.

WE WILL WORK TOGETHER with a shared purpose rooted in equity and fairness where diversity is celebrated, respected and valued.

Cultural Inclusion Statement

UM Health-West will continue to reflect an increasingly diverse community, including physicians, employees and patients from a wide variety of ethnic groups and cultural backgrounds. To that end, we’re committed to:

  • Providing an inclusive work environment of opportunity and growth for employees of all cultures and ethnicities to succeed to their highest potential
  • Providing services that adapt to cultural and ethnic needs of the community
  • Treating others with integrity, respect and compassion
  • Ensuring patient care practices respect cultural and ethnic difference.