An experienced, collaborative and creative leader who combines positive revenue cycle performance with positive financial experiences for patients. Extensive contributions to billing and customer service systems through a series of progressively responsible roles at UM Health-West, including leading the coordination, integration and alignment with Michigan Medicine revenue operations. Led transition of customer service team to focus on enhancing the patient financial experience, including implementation of a module to provide estimates. As director of physician support services, provided oversight for reappointments and new provider credentialing and privileges, reducing turnaround for credentialing by 20 days, in addition to managing medical staff bylaws and policies. Certified as a professional coder and professional compliance officer.
Tena M. Hoxsie, MBA, CPC, CPCO
Vice President of Patient Financial Experience