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Let Us Know How We Can Help

Do you have a comment, complaint or need more information? Our Patient Relations team wants to hear from you.

At University of Michigan Health-West our goal is to provide the best health care experience possible. If we fall short of your expectations, we want to know about it.

You have the right to express any concerns you may have. Patient Relations is the destination for patients and families when the health care provided fails to meet expectations.

We want and need your feedback, comments, and questions so that we can improve for you and for future patients. After you speak with us, we will work to address your concerns or questions.

Contact Us

Patient Relations
Email: [email protected]

Please be prepared to answer questions on the following when you contact Patient Relations:

  • Patients MRN or Date of Birth
  • Date the concern occurred
  • Name of the Department Involved
  • Name of the people involved
  • Concise explanation of the concern

Review Process

What Our Review Process Includes:

  • A discussion with you or your family representative so that we understand your concerns.
  • Contacting staff and/or leadership involved with your care.
  • Identification and sharing of opportunities for improvement and lessons learned.
  • Follow up with you.

What to Expect for Resolution:

  • Every effort will be made to resolve your concern or explain the care received.
  • During your review process we will reach out to you over the phone or you may receive a letter in the mail. 
  • Please allow at least 30 business days for us to perform a thorough review. We will contact you as soon as our review is completed.

Patient Satisfaction Surveys

To improve the quality of service and care we provide to our patients, UM Health-West has hired Press Ganey to survey patients.

Patient Rights

To view your patient rights in different languages click a button below.

Other ways to reach us

Hospital Operator

Billing Customer Service Department
See Frequently Asked Billing Questions

Human Resources
[email protected]

Information Desk/Hospital Lobby


Media Relations

Medical Records

UM Health-West Foundation
[email protected]

Security/Lost and Found

External Regulatory & Oversight Organization

As a health care consumer, you have the right to contact the following agencies if you are not satisfied with the care you received from UM Health-West.

Department of Licensing & Regulatory Affairs (LARA)
Bureau of Community and Health Systems – Health Facility Complaints
611 W. Ottawa Street – Central Office
P.O. Box 30664
Lansing, MI 48909
Phone: 800.882.6006
Fax: 517.335.7167
Email: [email protected]

Michigan Long Term Care Ombudsman Program
(advocates for residents in nursing homes, adult foster care homes, and homes for the aged):
Call 866.485.9393 or email [email protected]

American Osteopathic Association
Healthcare Facilities Accreditation Program (HFAP)
142 E Ontario Street
Chicago, IL 60611
Phone: 312.202.82587
Email: [email protected]

Michigan Department of Civil Rights:
Grand Rapids Office
350 Ottawa Ave NE
Grand Rapids, MI 49503
Phone: 616.356.0380
Fax: 616.356.0399
Email: [email protected]