Family members and friends are encouraged to visit patients as part of the recovery process.
NOTE: As a result of COVID-19, UM Health-West has implemented some restrictions on visitors for the health and safety of our patients, staff and fellow visitors. See our visitor policy for the most up-to-date information.
Only healthy visitors are allowed. Visitors who have recently tested positive for COVID-19 are not permitted. All visitors must also wear a face mask regardless of vaccination status.
Parking, Free Valet, and Shuttle Service
Parking for hospital patients and visitors is the visitor parking lot directly in front of the hospital; all parking aisles are numerically marked. Handicapped parking is reserved in marked spaces close to all entrances.
Free valet parking is available Monday through Friday*:
Hospital Main Entrance | M-Th: 9:00 a.m. – 4:00 p.m.
Professional Building | M-Th: 8:00 a.m. – 5:00 p.m., F: 8:00 a.m. – 4:00 p.m.
*Please note, due to staffing shortages, there may be days or times when valet services are not offered.
Shuttle service is available Monday through Friday from 7:00 a.m. – 3:00 p.m. The shuttle vehicle is marked and lighted and can be contacted by calling 616.252.7330.
When picking up a patient, we ask the driver to bring the vehicle to the entrance only when the patient is actually ready to depart. A staff member will escort the patient to the lobby and remain with the patient until the driver arrives.
Food and Beverages
- Hospital Café: Located on the first floor of the hospital, the café is open daily:
Breakfast | 6:30 a.m. – 10:30 a.m.
Lunch | 11:00 a.m. – 4:00 p.m.
Dinner | 4:00 p.m. – 7:00 p.m.
Late Night | 10:00 p.m. – 2:00 a.m. (only credit and debit cards accepted during this time)
- Tommy Brann’s Coffee Bar: Serving Starbucks coffee and snacks in the front lobby of the hospital, 7:00 a.m. to 2:00 p.m. Monday through Friday.
- Vending machines: Available on levels 2, 4, 5 and 6, and in the Assisted Breathing Center and Emergency waiting room.
Located in the Hospital Main Lobby and staffed by volunteers, the gift shop carries apparel, jewelry, cards, snacks, toiletries and more. Proceeds benefit the UM Health-West Foundation.
Gift Shop hours:
Monday – Friday | 9:00 am – 4:00 pm
Shop the online Gift Shop anytime here. Free shipping is now available when shipping to a UM Health-West location!
The Peter C. & Pat Cook Chapel is outside of the Café entrance near Subway. It is available at all hours to visitors and patients. It is intended as a quiet place for reflection and prayer for people of all faiths.
Hospital Grounds and Other Amenities
UM Health-West Hospital is situated on an innovative health village, with gardens and walking paths surrounded by restaurants, services and hotels.
Automated Teller Machine (ATM)
An ATM is available outside the UM Health-West Café near the public elevators. Based on where you regularly bank, there may be a fee assessed to your account for using this ATM.
Family Conference Rooms
These private rooms, found on each floor, may be used for quiet or spiritual reflection as well as a space for families to meet with one another or with physicians to discuss the care of a patient. For directions to a conference room, ask a staff member.
Frog Hollow Park
Visitors, especially those with children, are invited to visit and play in Frog Hollow Park, located in UM Health-West Village. Frog Hollow Park is an able-to-play park, providing opportunity for able bodied and disabled children to join together in play.
The Hearing Loop
Our Hearing Loop helps patients and visitors with hearing loss by tuning out noises in key areas of the hospital. To use it, switch your hearing aid to the “T” position in these areas: lobby, registration and information desk areas, as well as the emergency department and 6th floor nurses station. For more information about the Hearing Loop, call extension 7000.
Public Phones & Computers
Courtesy phones for local calls are available in waiting areas. There are no pay phones. Public access computers are available in the Tommy Brann’s Coffee Bar, in the hospital lobby, for visitors to use anytime, day or night.
Skytron Consumer Health Library
Our library has easy to read books about diseases and conditions and also features newspapers and magazines, computers with Internet access and comfortable seating in a quiet atmosphere. The library is open weekdays to staff, patients and visitors from 8:00 am – 4:30 pm and is located in the UM Health-West Professional Building. Feel free to ask the librarian for assistance. Contact the librarian at extension 7021 for more information.
We Want to Hear from You
If you have any concerns about your care, please let us know so we can work with you to resolve them.
- Your NURSE is the most immediate person who can address your concerns.
- CLINICAL COORDINATORS are nurses that supervise the day-to-day care on the unit. You are welcome to request to speak with a Clinical Coordinator if your nurse cannot resolve your concern.
- The CLINICAL DIRECTOR is the nurse who is in charge of the unit you are on. The Clinical Director is available to address concerns that your nurse or the Clinical Coordinator were not able to resolve.
- After you have spoken with all of these nurses, if you feel your concerns have not been addressed to your satisfaction, please contact UM Health-West’s PATIENT RELATIONS COORDINATOR at (616) 252-7563.
Tips for your Hospital Stay – From the Patient Family Advisory Council
The UM Health-West Patient Family Advisory Council (PFAC) has gathered 10 tips to help patients heal and take an active role in their care.