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How Can We Help?

Nothing is more important to us than the wellbeing, comfort, safety and peace of mind of those who entrust us with their health.

At University of Michigan Health-West, we promise to do our best to answer questions for patients and their loved ones, so you can move forward on your health journey with confidence. If you don’t find the answers you seek here, please ask us.


MyChart is a free online tool that makes managing your health care simple and convenient. Use your smartphone, tablet or computer at any time to send notes to your doctor, check lab results or schedule appointments.

Pay a Bill

We are committed to helping you get the medical care you need, whenever you need it. That’s why we offer a number of ways to help you manage the cost of your care without neglecting your health.

Obtain Medical Records

All patients of University of Michigan Health-West have the right to obtain their medical records. Here’s how.

Patient Relations

We depend on your feedback to monitor and improve our performance. Our Patient Relations team provides multiple options to discuss complaints and compliments, and to find answers to your questions.

Pre-register for your hospital visit

Streamline your arrival for scheduled procedures at UM Health-West Hospital by completing a simple online pre-registration form.

Patient & Visitor Guide to Hospital Services

As you entrust us with your care, nothing is more important to us than your safety, recovery and return to good health. This guide will help answer common questions you may have about your hospital stay.

Privacy & Compliance Information

UM Health-West protects your confidential information by adhering to rigorous security standards.

Advance Medical Directives

An advance directive helps you plan ahead and communicate your health care wishes in case you become too sick to make your own decisions.


University of Michigan Health-West wants you to be comfortable understanding the cost of care. For comparison purposes, we publish average pricing for hospital services.

Healthwise Health Information

Excellent health care begins with discussions between you and your doctor. We also recognize many patients and loved ones want to learn as much as possible about what they might be facing. We’re pleased to provide access to Healthwise, a resource for more information.