Nondiscrimination & Accessibility
University of Michigan Health-Sparrow and University of Michigan Health-West comply with applicable civil rights laws and does not discriminate on the basis of, or exclude people or treat them differently because of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, pregnancy or related conditions, disability, religion, height, weight, veteran status, or association.
UM-Health Sparrow and UM Health-West provide individuals with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
- Qualified sign language interpreters; and
- Written information in other formats (large print, audio, accessible electronic formats, and other formats).
UM Health-Sparrow and UM Health-West provide free language services to people whose primary language is not English, such as:
- Qualified language interpreters; and
- Information written in other languages.
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact Interpreter Services at 517-364-2953.
If you believe that UM Health-Sparrow or UM Health-West have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, or related conditions, disability, religion, height, weight, veteran status, or association, you can file a grievance with:
U-M Health Section 1557 Coordinator
1215 E. Michigan Ave.,
Lansing, MI 48912
517-364-1557 | Fax: 517-364-9261
[email protected]
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. This can be done electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Ave. SW, Room 509F, HHH Building
Washington, D.C. 20201
800-368-1019 | 800-537-7697 (TDD)
Complaint forms are available at hhs.gov/ocr/complaints/index.html. .
Multi-Language Interpreter Services
English: ATTENTION: If you speak a language other than English, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call 517-364-2953 or speak to your provider.
Albanian: VINI RE: Nëse flisni [shqip], shërbime falas të ndihmës së gjuhës janë në dispozicion për ju. Ndihma të përshtatshme dhe shërbime shtesë për të siguruar informacion në formate të përdorshme janë gjithashtu në dispozicion falas. Telefononi 517-364-2953 ose bisedoni me ofruesin tuaj të shërbimit.
Arabic: تنبيه: إذا كنت تتحدث اللغة العربية، فستتوفر لك خدمات المساعدة اللغوية المجانية. كما تتوفر وسائل مساعدة وخدمات مناسبة لتوفير المعلومات بتنسيقات يمكن الوصول إليها مجانًا. اتصل على الرقم 2953-364-517 أو تحدث إلى مقدم الخدمة.
Bengali: মনোযোগ দিন: যদি আপনি বাংলা বলেন তাহলে আপনার জন্য বিনামূল্যে ভাষা সহায়তা পরিষেবাদি উপলব্ধ রয়েছে। অ্যাক্সেসযোগ্য ফরম্যাটে তথ্য প্রদানের জন্য উপযুক্ত সহায়ক সহযোগিতা এবং পরিষেবাদিও বিনামূল্যে উপলব্ধ রয়েছে। 517-364-2953 নম্বরে কল করুন অথবা আপনার প্রদানকারীর সাথে কথা বলুন।
Bosnian: PAŽNJA: Ako govorite bosanski, dostupne su vam besplatne jezičke usluge. Odgovarajuća pomagala i usluge za pružanje informacija u pristupačnim formatima takođe se pružaju besplatno. Pozovite 517-364-2953 ili kontaktirajte svog pružatelja usluga.
Chinese (Simplified):注意：如果您说[中文]，我们将免费为您提供语言协助服务。我们还免费提供适当的辅助工具和服务，以无障碍格式提供信息。致电 517-364-2953 或咨询您的服务提供商。
French: ATTENTION: Si vous parlez Français, des services d’assistance linguistique gratuits sont à votre disposition. Des aides et services auxiliaires appropriés pour fournir des informations dans des formats accessibles sont également disponibles gratuitement. Appelez le 517-364-2953 ou parlez à votre fournisseur.
Hindi: ध्यान द ें: यदि आप हि ंद ी बोलत े ह ैं, तो आपक े लि ए निःश ुल्क भाषा सहायता स ेवाएं उपलब्ध होत ी ह ैं। स ुलभ प्रार ूपों म ें जानकार ी प्रदान करन े क े लि ए उपय ुक्त सहायक साधन और स ेवाए ँ भ ी निःश ुल्क उपलब्ध ह ैं। 517-364-2953 पर कॉल कर ें या अपन े प्रदाता स े बात कर ें।
German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlose Sprachassistenzdienste zur Verfügung. Entsprechende Hilfsmittel und Dienste zur Bereitstellung von Informationen in barrierefreien Formaten stehen ebenfalls kostenlos zur Verfügung. Rufen Sie 517-364-2953 an oder sprechen Sie mit Ihrem Provider.
Italian: ATTENZIONE: se parli Italiano, sono disponibili servizi di assistenza linguistica gratuiti. Sono inoltre disponibili gratuitamente ausili e servizi ausiliari adeguati per fornire informazioni in formati accessibili. Chiama l’ 517-364-2953 o parla con il tuo fornitore.
Japanese: 注：日本語を話される場合、無料の言語支援サービスをご利用いただけます。アクセシブル（誰もが利用できるよう配慮された）な形式で情報を提供するための適切な補助支援やサービスも無料でご利用いただけます。517-364-2953までお電話ください。または、ご利用の事業者にご相談ください。
Korean: 주의: [한국어]를 사용하시는 경우 무료 언어 지원 서비스를이용하실 수 있습니다. 이용 가능한 형식으로 정보를 제공하는 적절한 보조 기구 및 서비스도 무료로 제공됩니다. 517-364-2953 번으로전화하거나 서비스 제공업체에 문의하십시오.
Nepali: सावधान: यदि तपाईं न ेपाल ी भाषा बोल्न ुह ुन्छ भन े तपाईंका लागि नि:श ुल्क भाषि क सहायता स ेवाहर ू उपलब्ध छन्। पह ुँचयोग्य ढा ँचाहर ूमा जानकार ी प्रदान गर्न उपय ुक्त सहायता र स ेवाहर ू पनि निःश ुल्क उपलब्ध छन्। 517-364-2953 मा फोन गर्न ुहोस् वा आफ्नो प्रदायकस ँग क ुरा गर्न ुहोस्।
Polish: UWAGA: Osoby mówiące po polsku mogą skorzystać z bezpłatnej pomocy językowej. Dodatkowe pomoce i usługi zapewniające informacje w dostępnych formatach są również dostępne bezpłatnie. Zadzwoń pod numer 517-364-2953 lub porozmawiaj ze swoim dostawcą.
Russian: ВНИМАНИЕ: Если вы говорите на русский, вам доступны бесплатные услуги языковой поддержки. Соответствующие вспомогательные средства и услуги по предоставлению информации в доступных форматах также предоставляются бесплатно. Позвоните по телефону 517-364-2953 или обратитесь к своему поставщику услуг.
Serbo-Croatian: ПАЖЊА: Ако говорите језиком који није енглески, доступне су вам услуге бесплатне помоћи у вези језика. Одговарајућа помоћна средства и услуге ради пружања информација у приступачном формату су такође доступни без накнаде. Позовите 517-364-2953 или разговарајте са пружаоцем услуга.
Spanish: ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. También están disponibles de forma gratuita ayuda y servicios auxiliares apropiados para proporcionar información en formatos accesibles. Llame al 517-364-2953 o hable con su proveedor.
Syriac:
Swahili: MAKINIKA: Ikiwa wewe huzungumza Kiswahili, msaada na huduma za lugha bila malipo unapatikana kwako. Vifaa vya usaidizi vinavyofaa na huduma bila malipo ili kutoa taarifa katika mifumo inayofikiwa pia inapatikana bila malipo. Piga simu 517-364-2953 au zungumza na mtoa huduma wako.
Tagalog: PAALALA: Kung nagsasalita ka ng Tagalog, magagamit mo ang mga libreng serbisyong tulong sa wika. Magagamit din nang libre ang mga naaangkop na auxiliary na tulong at serbisyo upang magbigay ng impormasyon sa mga naaaccess na format. Tumawag sa 517-364-2953 o makipag-usap sa iyong provider.
Vietnamese: LƯU Ý: Nếu bạn nói tiếng Việt, chúng tôi cung cấp miễn phí các dịch vụ hỗ trợ ngôn ngữ. Các hỗ trợ dịch vụ phù hợp để cung cấp thông tin theo các định dạng dễ tiếp cận cũng được cung cấp miễn phí. Vui lòng gọi theo số 517-364-2953 hoặc trao đổi với người cung cấp dịch vụ của bạn.
If you are a participant in UM Health-West’s group health plan and you believe that UM Health-West has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion, you can file a grievance with:
Benefits Administrator
5900 Byron Center SW
Wyoming, MI 49519
Phone: 616.252.7840
Fax: 616.252.6910
[email protected]
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Patient Relations Coordinator or Benefits Administrator are available to help you.