- View the full Patient & Visitor Guide at UofMHealthWest.org/guide. You’ll find helpful information for you or your visitors, including parking, food and other amenities available near the hospital.
- Be an active member of your care team. If you have questions or concerns, be sure to share those with other members of your care team.
- Check for the standard UM Health-West identification badges for those in your room. Make sure they identify and introduce themselves to you.
- Staff members may ask for your name and birth date before distributing medications or making medical decisions. This is to ensure the correct decisions are made regarding your care.
- When you are given medications or treatments, don’t be afraid to ask questions. You are an important member of the care team.
- Have a trusted advocate nearby if you are unable to ask or answer questions.
- We take your safety seriously, but if you see any concerns, please bring them to the attention of your care team.
- Don’t be shy about asking your care team to wash their hands.
- Take time to rest and care for yourself. The nurses can help to manage visitors.
- You may receive a survey from Press Ganey (survey vendor) after your stay. Your feedback helps us to improve services for future patients and family members.
Consider joining a Patient Family Advisory Council to share your experiences and feedback. Your participation will make UM Health-West better and positively impact future patients.