EpicCare Link is a web-based application that is available to referring physician offices. It provides access to a view-only version of our Epic application and aids in following the progress of care for patients within the UM Health-West system. Therefore, improving the ability to coordinate ongoing care.
EpicCare Link allows:
- Community providers access to review the patient’s chart.
- A transparent flow of information between physicians.
- A simpler way for external physicians to place orders and referrals.
The online portal provides secure, convenient access to patient information through an internet browser when and where you need it.
If you are having technical difficulties with EpicCare Link, please contact UMHW Help Desk at 616.252.7378
If your practice is interested in getting access contact [email protected]
Frequently Asked Questions (FAQ’s)
How does EpicCare Link work?
EpicCare Link provides registered users with secure access to their patients’ electronic medical record information and test results from UM Health-West facilities
What computer equipment does EpicCare Link require?
Browser, system, and connection requirements
You must use one of the following Internet browsers to access EpicCare Link:
For Windows computers
- Google Chrome version 50 or later
- Microsoft Edge version 79 or later
- Microsoft Internet Explorer version 11
- Firefox version 45 or later
For Mac computers
- Safari version 14 or later
- Firefox version 45 or later
- Chrome version 50 or later
EpicCare Link requires a minimum screen resolution of 1024×768 pixels. We recommend that you use a high- speed Internet connection to achieve the best system speed and performance.
EpicCare Link can also be accessed by iPads running iOS 9 or later using the Safari browser and Android tablet using the Chrome browser. The native Android browser and other third-party browsers are not supported. The Chrome browser on iOS is also not supported. To function properly with the web application, a browser must be able to accept cookies, and it must be enabled to run JavaScript. These are enabled by default when you install the supported browsers, so they’re supported unless you have explicitly disabled them.
Who can access EpicCare Link?
Each account will have a designated Site Administrator, who will manage and maintain account usernames, passwords and access abilities. Physicians, mid-level providers, nurses and other staff members may be granted access to the UMHS Provider Portal. The Site Administrator will be able to request users online. Access will be granted within 7-10 days.
What information is available with EpicCare Link?
EpicCare Link will provide read-only access to the patient’s medical record in real-time. The Provider Portal homepage also summarizes notifications so that providers have information at a glance, and an in-basket allows UMHW to send notes, letter, and results directly to the provider.
- Appointment notifications
- Admission notifications
- Emergency Department notes
- Laboratory and Radiological test results
- Physician/Clinic letters
- OR Notes
- Progress Notes
- Medication list
- Problem list
- Allergies
Sensitive patient records may require patient authorization to accessing the record. The “Break the Glass” notification will instruct you that a signed patient authorization is required prior to viewing the record entry, with steps to take to procure the signed authorization
How long does a Primary Care Provider have access to a patient’s medical record?
Providers who have been identified in the EMR system by the patient as the patient’s Primary Care Provider will have access to the medical record for 60 days. They may request further access if necessary.
How long will other providers with a relationship to the patient have access to the medical record?
Providers with a temporary relationship to the patient, such as consulting, care team members, attending and referring physicians will have access to a patient’s medical record for 30 days. Access to patient medical records for providers without an established relationship will be granted access for 10 days through the patient matching functionality.
Is there a fee for using EpicCare Link?
University of Michigan Health-West is providing EpicCare Link at no cost to referring providers. EpicCare Link is a web-based service that requires no installation on your servers or computers.