University of Michigan Health-West is committed to being a safe and inclusive organization to our entire patient population. This includes welcoming individuals of all sexual orientations and gender identities. At UM Health-West, we recognize LGBTQIA+ individuals experience healthcare disparities at disproportionately higher rates and have taken steps to ensure our LGBTQIA+ patients can achieve their highest level of wellness.
These include:
- Implementing a Sexual Orientation – Gender Identity (SOGI) cultural competency training, required of UM Health-West workforce members at hire as well as annual refresher training.
- Creating space in our MyChart patient-access portal for individuals to communicate their sexual orientation and personal pronouns during eCheck-In.
- Implementing SOGI data collect in our Electronic Medical Record (EMR), including the name the patient would like to be called (if different from legal name), personal pronouns, sexual orientation, gender identity, transition status/transition planning as well as an organ inventory.
- Adding personal pronouns to our employee badges to facilitate a culture of safety and inclusiveness.

Your rights as an LGBTQIA+ patient, family, family member or caregivier
- The ability and quality of care at the hospital shall not be influenced by patient’s race, religion, sex, sexual orientation, gender identity, ethnicity, age or disability. (RM-27)
- Each patient (or support person, where appropriate) has the right, subject to his or her consent, to receive the visitors whom he or she designates, including, but not limited to, a spouse, a domestic partner (including a same sex domestic partner), another family member, or a friend, and his or her right to withdraw or deny such consent at any time (RM-27)
- Families are welcome 24 hours a day according to patient preference. Family members, as identified by the patient, provide support, comfort, and important information during their hospital stay regardless of time of day, day of week or department. (SEC-07)
‘Family’ at UM Health-West means
A group of individuals with a continued legal, genetic and/or emotional relationship as defined by the patient, including, but not limited to, a spouse, a domestic partner (including a same sex domestic partner), another family member or a friend.
Resources
For LGBTQIA+ Individuals
Local
- Grand Rapids LGBTQ+ Healthcare Consortium
- Grand Rapids Pride Center
- Grand Rapids Trans Foundation
- Out on the Lakeshore
- Grand Rapids Red Project
Statewide (Michigan)
- Equality Michigan
- Transgender Michigan
- University of Michigan Health – Comprehensive Gender Services Program (CGSP)
- University of Michigan Health – Navigating Healthcare
National
- American Heart Association – How Can I Quit Smoking?
- American Heart Association – How Can I Handle the Stress of Not Smoking
- American Cancer Society: Cancer Facts for Gay & Bisexual Men
- American Cancer Society: Cancer Facts for Lesbians & Bisexual Women
- Gay & Lesbian Medical Association (GLMA) – Top Ten Issues to Discuss with Your Healthcare Provider
- Human Rights Campaign – Resources for LGBTQ+ Patients
- Johns Hopkins Medicine – LGBTQ Resources for Patients and Families
- National Alliance on Mental Illness (NAMI) – LGBTQI
- TransHealth
- The Trevor Project
For Healthcare Professionals
Local
Statewide (Michigan)
National
- American Medical Association – Creating an LGBTQ Friendly Practice
- American College of Healthcare Executives – Key LGBTQ Resources
- Fenway Institute
- Gay & Lesbian Medical Association (GLMA) – Guidelines of Care for LGBTQ+ Patients
- Gay & Lesbian Medical Association (GLMA) Cultural Competence Webinar Series
- The National LGBTQIA+ Health Education Center
- Penn Medicine – LGBTQ Resources for Health care Providers
For Families, Caregivers & Allies
Local
Statewide (Michigan)
- Equality Michigan
- Transgender Michigan
- University of Michigan Health – Comprehensive Gender Services Program (CGSP)
- University of Michigan Health – Navigating Healthcare
- University of Michigan Health – Support Group for Parents and Partners and Transgender and Gender Nonconforming People
National
- American Library Association – Resources for Parents and Families of LGBTQ Individuals
- Johns Hopkins Medicine – LGBTQ Resources for Patients and Families
- PFLAG – Family
- The Trevor Project – Friends and Family Support Systems for LGBTQ Youth
- University of Iowa Hospitals & Clinics – Resources for Families and Allies of LGBTQ Individuals
- Human Rights Campaign – Being an LGBTQ+ Ally
- LGBT Center UNC Chapel Hill – Qualities of an Ally
- PFLAG – Allies
- The Trevor Project – A Guide to Being an Ally to Transgender and Nonbinary Youth
- The Trevor Project – Crisis Services